Answered By: Jenny Wong
Last Updated: Jan 11, 2021     Views: 99

Research consultation appointments can be made using Communication Helpdesk System. See instructions below.

NOTE: In view of COVID-19, all appointments are virtual via Zoom.


To create a research consultation appointment:

Step 1Login to the Communication Helpdesk System using your SIT Student ID and Password. If you are new to the system, register and complete the registration form.

Step 2: Upon logging in, select schedule "Research Consultation with a Librarian" from the dropdown menu at the top. You can view and book up to three weeks (21 days) ahead on the schedule.

Step 3: The white boxes indicate the available time slots. Select your desired time slot by clicking on a white box.

Step 4: Fill out the appointment form with as much information as possible. You may attach a file (e.g. PICO/PEO table) at the end of the form. Upon completion, scroll down to the bottom of the form and click "Create Appointment" to book your slot. You will receive an email confirmation of your booking.


To start your online consultation:

Step 1: Login to the Communication Helpdesk System at least 5 minutes before your appointment starts time.

Step 2: Select the scheduled appointment from "My Appointments" under the "Welcome" menu on the upper left.

Or, select schedule "Research Consultation with a Librarian" from the dropdown menu at the top, then click on your scheduled appointment time (the box will be in yellow).

Step 3: Click "Start or Join Online Consultation". The online consultation session will take place via Zoom.


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