Answered By: Jenny Wong
Last Updated: Nov 22, 2022     Views: 958

Research consultation appointments can be made using Communication Helpdesk System at least 1 working day in advance. Consultations are available Online via Zoom. See instructions below.


To create a research consultation appointment:

Step 1Login to the Communication Helpdesk System using your SIT Student ID and Password. If you are new to the system, register and complete the registration form.


Step 2: Upon logging in, select schedule "Research Consultation with a Librarian" from the dropdown menu at the top.


Step 3: Select your preferred date and time, and then click "Find Appointments".


Step 4: Click "Reserve" with a "Perfect Match". If your results only return a "Close Match" and the time is acceptable, click "Reserve". If the search returns no results, you can restart your search using different criteria.


Step 5: Fill out the appointment form with as much information as possible. You may attach a file (e.g. PICO/PEO table, project proposal) at the end of the form. Upon completion, scroll down to the bottom of the form and click "Create Appointment" to book your slot. You will receive an email confirmation of your booking.


To start your online consultation (via Zoom):

Step 1: Login to the Communication Helpdesk System at least 5 minutes before your appointment starts time.


Step 2: Select the scheduled appointment from "My Appointments" in the upper banner.


Step 3: Click "Start or Join Online Consultation". The online consultation session will take place via Zoom.


For inquiries, email us at

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